Contact Us
Welcome to ORVAITOLEY
We are committed to providing responsive and reliable customer support throughout your shopping experience.
Whether you need assistance with product information, product usage, order status, shipping, returns, damaged or incorrect items, or general questions about our home decor collections, our customer care team is here to help.
For questions regarding orders, delivery, products, returns, after-sales support, or business and wholesale opportunities, please contact us through the official channels below.
1. Customer Support by Email
Email: service@orvaitoley.com
Our customer care team carefully reviews every inquiry and aims to provide a clear and helpful response within 24–48 business hours (1–2 business days).
For faster assistance with an existing order, please include your order number in your message whenever possible.
For product-related questions, please include:
Product name
Order number, if applicable
A brief description of your question or issue
Clear photos, where relevant
A short video if the issue relates to product condition, finish, color, size, packaging, or other product details
Providing these details will help us review your request and provide assistance more efficiently.
2. Customer Support Hours
Customer Support Email: service@orvaitoley.com
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)
Messages received outside regular support hours will be reviewed during the next available business period.
Please note that response times may vary during holidays, promotional periods, or times of unusually high inquiry volume.
3. Orders, Shipping & After-Sales Support
Our support team can assist with:
Order status and tracking
Shipping and delivery inquiries
Product information
Product placement, usage, and care guidance
Damaged, defective, incorrect, or incomplete orders
Returns and after-sales inquiries
Product specifications and technical information
Business and wholesale partnership inquiries
To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing your order.
If your product arrives damaged, incorrect, or incomplete, please contact us as soon as possible and include clear photos of the product, packaging, and any affected components.
4. Product Support
ORVAITOLEY offers a curated collection of artistic home decor products, including our Cosmic & Space Series, Dreamy Ambient Light Series, and Mechanical Celestial Globe Series.
If you need help with a product, our customer care team can assist with questions regarding:
Product dimensions
Materials and finishes
Color and style variations
Placement and styling suggestions
Care and maintenance recommendations
Included accessories
Recommended usage
Product variations
General product questions
Because specifications vary between products, please include the product name or order details when contacting us.
5. Business & Wholesale Inquiries
ORVAITOLEY welcomes inquiries from retailers, distributors, commercial buyers, interior design businesses, and other potential partners.
For wholesale, distribution, bulk purchasing, or commercial opportunities, please contact:
Email: service@orvaitoley.com
Please use one of the following email subjects:
Subject: Business Inquiry
Subject: Wholesale Inquiry
If possible, please include:
Company name
Market or region
Expected order volume
A brief description of your inquiry
6. Corporate Information
Brand: ORVAITOLEY
Website: orvaitoley.com
Legal Entity:
Chongqing Yichenji Technology Co., Ltd.
Registered Address:
No. 951 Yilin Road, Nanquan Street, Banan District, Chongqing, China
Unified Social Credit Code:
91500113MAEEXN091Y
Customer Support Email:
service@orvaitoley.com
orvaitoley.com is owned and operated by Chongqing Yichenji Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.
We're Here to Help
From choosing the right ORVAITOLEY home decor product to receiving and enjoying your order, our team is here to make your shopping experience clear, convenient, and reliable.
If you have any questions, please contact us at:
Email: service@orvaitoley.com
Thank you for choosing ORVAITOLEY.
ORVAITOLEY — Artistic Home Decor Designed for Everyday Spaces.