Shipping Policy
At ORVAITOLEY, we aim to provide a clear and reliable shipping experience from the moment your order is placed until it arrives at your door.
Our collection includes artistic home decor products such as the Cosmic & Space Series, Dreamy Ambient Light Series, and Mechanical Celestial Globe Series. Where appropriate, products are carefully packaged with protective materials to help reduce the risk of damage during transportation.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Business days are Monday through Friday, excluding public holidays.
Order processing time is separate from carrier transit time. During peak sales periods, holidays, unusually high order volumes, inventory verification, or other exceptional circumstances, processing may take slightly longer.
Certain home decor products with delicate components, decorative structures, glass-like materials, or special packaging requirements may require additional preparation before dispatch.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Estimated Delivery Time
The estimated delivery time is generally:
7–20 business days after shipment
This estimated delivery period does not include the 1–3 business days required for order processing.
Delivery times may vary depending on:
Shipping destination
Carrier availability
Customs inspections or clearance procedures
Public holidays
Weather conditions
Peak shipping periods
Remote delivery locations
Local delivery restrictions
Other circumstances outside our reasonable control
These delivery timeframes are estimates and do not constitute guaranteed delivery dates.
Shipping Methods and Costs
Available shipping methods and applicable shipping charges are displayed during checkout based on destination, product type, package size, and items included in your order.
Where promotional or free shipping options are available, eligibility will be clearly displayed before payment is completed.
Some larger home decor products, fragile items, or specially packaged products may require different shipping arrangements depending on destination and transportation requirements.
Packaging of Fragile Products
Some ORVAITOLEY products may include:
Glass-like or crystal-style decorative elements
Delicate sculpted components
Decorative structures
Painted or glazed finishes
Other delicate product components
Where appropriate, these products are packaged using protective materials designed to help reduce movement and impact during transportation.
Please handle your package carefully upon delivery and inspect your product as soon as reasonably possible after opening.
We recommend keeping the original packaging until you have confirmed that your order has arrived in satisfactory condition.
Tracking Your Order
When tracking information is available, a shipping confirmation email containing your tracking number or tracking link will be sent to the email address provided during checkout.
Please allow some time for tracking information to become active after the shipping label has been created.
Depending on the carrier and destination, tracking information may update only when the package reaches specific transit or delivery checkpoints.
Delivery Delays
Although we work with reliable logistics providers to deliver orders as efficiently as possible, occasional delays may occur due to circumstances outside our reasonable control, including:
Carrier disruptions
Customs inspections or clearance procedures
Severe weather
Transportation interruptions
Public holidays
Peak shipping periods
Remote delivery locations
Local delivery restrictions
Unexpected logistics delays
If your order has not arrived within the estimated delivery period, please contact our customer support team. We will review the available tracking and shipping information.
Shipping Address Accuracy
Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout.
Please carefully review your:
Recipient name
Street address
Apartment or unit number
City
State or province
Postal or ZIP code
Country
Contact information
If you notice an error after placing your order, please contact us as soon as possible.
We will make reasonable efforts to update information before fulfillment begins, but we cannot guarantee changes can be made once an order has entered processing or has already shipped.
If an order is returned, delayed, or requires reshipment because of incomplete or incorrect delivery information provided by the customer, additional shipping charges may apply where permitted by applicable law.
International Orders
ORVAITOLEY ships to selected international destinations where delivery service is available.
International shipments may be subject to:
Customs inspections
Import duties
Taxes
Brokerage fees
Clearance charges
Other charges imposed by local authorities or carriers
Unless otherwise stated during checkout, such charges are generally the responsibility of the recipient.
ORVAITOLEY does not control customs processing times or charges imposed by local governments, customs authorities, or delivery providers.
Damaged Products During Shipping
Because some ORVAITOLEY products include delicate decorative components, sculpted structures, painted finishes, or other fragile elements, we recommend inspecting your order promptly after delivery.
If your product arrives damaged, broken, scratched, defective, or otherwise affected during transportation, please contact us as soon as reasonably possible.
To help us review your request, please provide:
Your order number
Clear photographs of the damaged product
Photographs of the inner packaging
Photographs of the outer shipping box
A photograph of the shipping label
A short video where helpful
Please do not discard the damaged product or packaging until our customer support team has reviewed the issue.
Depending on the circumstances and applicable policies, we may provide an appropriate resolution, such as a replacement, refund, or another available remedy.
Lost or Delayed Packages
If tracking information shows an unusual delay or your package cannot be located, please contact us so that we can review the available carrier information.
Where appropriate, we may assist with carrier inquiries or available resolution procedures.
Investigations and resolutions may depend on the individual carrier's policies and the specific circumstances of the shipment.
Packages Marked as Delivered
If tracking shows that your package has been delivered but you cannot locate it, we recommend first checking:
Your mailbox or usual delivery area
Front, side, or rear entrances
Building reception or mailroom
Household members
Neighbors
The local delivery carrier
If you are still unable to locate the package, please contact us. We will review the available delivery information with you.
Split Shipments
In some cases, products from the same order may be shipped separately due to:
Inventory location
Product size
Fragile product packaging requirements
Warehouse availability
Fulfillment requirements
For example, multiple home decor products in one order may be shipped in separate packages depending on inventory location or packaging requirements.
If your order is divided into multiple shipments, each package may have a separate tracking number and may arrive at different times.
You will not be charged additional shipping fees solely because ORVAITOLEY chooses to split an order into multiple shipments.
Receiving Your Order
When receiving ORVAITOLEY home decor products, we recommend:
Opening the package carefully.
Avoiding sharp tools near the product.
Removing protective packaging slowly.
Handling decorative components carefully.
Inspecting the product before disposing of packaging.
Placing the product on a clean and stable surface before use.
If your product includes installation steps or adjustable components, please review the applicable product instructions before use.
Contact Us
If you have any questions regarding shipping, tracking, delivery, or a damaged shipment, please contact our customer support team:
Brand: ORVAITOLEY
Official Website: orvaitoley.com
Legal Entity:
Chongqing Yichenji Technology Co., Ltd.
Registered Address:
No. 951 Yilin Road, Nanquan Street, Banan District, Chongqing, China
Unified Social Credit Code:
91500113MAEEXN091Y
Customer Support Email:
service@orvaitoley.com
orvaitoley.com is owned and operated by Chongqing Yichenji Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.
When contacting us about an existing order, please include your order number and the email address used during checkout so that we can assist you more efficiently.
For damaged or product-related inquiries, including photographs of the product and packaging will help us review the situation more quickly.
ORVAITOLEY — Artistic Home Decor Designed for Everyday Spaces.