Terms & Conditions
These Terms and Conditions ("Terms") apply to purchases made through orvaitoley.com.
orvaitoley.com is operated by Chongqing Yichenji Technology Co., Ltd.
By submitting an order through our website, you acknowledge that you have read, understood, and agree that your purchase is subject to these Terms and any other applicable policies available on orvaitoley.com.
Scope of These Terms
These Terms apply to purchases of products offered through orvaitoley.com.
Additional policies may also apply to your purchase, including:
Shipping Policy
Return & Refund Policy
Payment & Security Policy
Privacy Policy
Product Support & Care information
Where applicable, these policies should be read together with these Terms.
Product Information
We make reasonable efforts to present our product descriptions, dimensions, materials, colors, finishes, functionality, pricing, images, and availability as accurately as possible.
ORVAITOLEY products include:
Cosmic & Space Series
Dreamy Ambient Light Series
Mechanical Celestial Globe Series
Actual product appearance may vary slightly due to:
Screen or display settings
Photography and lighting conditions
Manufacturing tolerances
Material or finish variations
Product batch differences
Packaging or design updates
Products featuring different materials, finishes, textures, colors, or decorative elements may have minor variations in appearance. Such variations are considered normal characteristics of manufacturing and do not necessarily indicate a product defect.
We reserve the right to correct errors, update product information, modify availability, or revise website content where reasonably necessary.
If a significant error affects an order that has already been placed, we may contact you regarding available solutions or cancel the affected item and provide an appropriate refund.
Product Requirements and Usage Information
Certain ORVAITOLEY products may include or require compatible components such as:
Decorative components
Structural parts
Bases or stands
Other accessories specified on the product page
Customers are responsible for reviewing product information, specifications, dimensions, and intended use before purchasing or using a product.
Product design, components, and accessories may vary between different models or versions.
Unless expressly stated otherwise, ORVAITOLEY does not guarantee compatibility with third-party replacement parts or accessories.
Orders and Acceptance
After submitting an order, you may receive an automated order confirmation.
This confirmation acknowledges that we have received your order but does not necessarily represent final acceptance or confirmation that your order has been shipped.
ORVAITOLEY reserves the right to refuse, limit, verify, or cancel orders where reasonably necessary, including situations involving:
Payment authorization failure
Suspected fraud
Unauthorized payment activity
Inventory limitations
Incorrect pricing or product information
Shipping restrictions
Duplicate or unusual orders
Abuse of promotional offers
Legal or regulatory restrictions
Other circumstances preventing reasonable fulfillment
If an order is canceled after payment has been successfully processed, an appropriate refund will be issued to the original payment method or another method permitted by the payment provider.
Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible:
Email: service@orvaitoley.com
We will make reasonable efforts to assist before fulfillment begins.
However, we cannot guarantee that changes or cancellations can be completed once an order has entered:
Processing
Picking or packing
Fulfillment
Shipping preparation
Dispatch
If an order has already shipped, the applicable Return & Refund Policy may apply.
Prices
Product prices displayed on orvaitoley.com are processed in U.S. dollars (USD) unless otherwise indicated during checkout.
Prices may vary depending on:
Product model
Product specifications
Product variations
Promotional eligibility
Destination
Applicable taxes
Shipping charges
The final amount payable will be displayed during checkout before completing your purchase.
ORVAITOLEY may update product prices for future purchases at any time.
If an obvious pricing or technical error occurs, we reserve the right to correct the error and, where appropriate, contact you before fulfillment or cancel the affected order.
Taxes and Other Charges
Applicable taxes, shipping charges, and other order-related fees will be displayed during checkout where required or supported.
International orders may be subject to additional charges, including:
Customs duties
Import taxes
Brokerage fees
Clearance charges
Local government or carrier fees
Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.
Payment
Available payment methods are displayed during checkout and may vary depending on:
Customer location
Device type
Order value
Available payment services
By submitting payment information, you confirm that:
You are authorized to use the selected payment method.
The information provided is accurate and complete.
You authorize the applicable transaction amount to be processed.
All transactions may be subject to authorization, verification, fraud prevention, and security checks.
For additional information, please review our Payment & Security Policy.
Promotions and Offers
ORVAITOLEY may occasionally provide promotional benefits, including:
Promotional pricing
Discount codes
Product bundles
Limited-time offers
Free or reduced shipping promotions
Other promotional benefits
Promotional offers may include additional conditions such as:
Start and end dates
Minimum purchase requirements
Product exclusions
Geographic restrictions
Quantity limitations
Customer eligibility requirements
Usage restrictions
Unless otherwise stated, promotional offers cannot be combined.
Discounts generally cannot be applied retroactively to completed orders.
ORVAITOLEY reserves the right to modify, suspend, or discontinue promotional offers where permitted by applicable law.
Shipping and Delivery
Shipping methods, estimated delivery times, tracking availability, shipping charges, and related matters are governed by our Shipping Policy.
Any delivery timeframe provided is an estimate unless expressly stated otherwise.
Delivery may be affected by circumstances outside of ORVAITOLEY's reasonable control, including:
Carrier operations
Customs processing
Weather conditions
Transportation disruptions
Holidays
Remote delivery locations
Local delivery conditions
Customers are responsible for providing complete and accurate shipping information during checkout.
ORVAITOLEY products may include delicate decorative components, sculpted structures, painted finishes, glass-like elements, or other fragile parts.
We take reasonable measures to package products safely for transportation. Customers should inspect their order promptly after delivery.
Returns and Refunds
Returns, refunds, exchanges, damaged products, incorrect orders, and related procedures are governed by our Return & Refund Policy.
Please contact ORVAITOLEY before returning a product so our customer support team can review your request and provide applicable instructions.
Nothing in our return procedures is intended to limit consumer rights that cannot legally be excluded.
Damaged, Defective, or Incorrect Products
If your ORVAITOLEY product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible.
This may include issues involving:
Product body or structure
Decorative components
Painted or glazed finishes
Base or stand
Other product components
We may request:
Your order number
Clear photographs of the product
Photographs of the original packaging
A photograph of the shipping label
A short video demonstrating the issue where applicable
Please retain the product and original packaging until our customer service team has reviewed your request.
Depending on the circumstances and applicable law, available solutions may include replacement, refund, repair, or another appropriate resolution.
Product Use and Care
ORVAITOLEY products should be used only for their intended purpose and according to:
Product instructions
Technical specifications
Safety information
Care recommendations
Product-specific guidance
Product Care
For home decor products:
Handle products with care.
Avoid unnecessary impact, drops, or excessive pressure.
Keep products away from excessive moisture unless specifically designed for such use.
Use suitable cleaning methods and materials.
Follow product instructions for placement and care.
Indoor and Outdoor Use
Unless a product page specifically states otherwise, ORVAITOLEY products are designed primarily for indoor environments.
Products should be protected from unnecessary exposure to:
Rain
Excessive moisture
Extreme temperatures
Direct sunlight for extended periods
Harsh chemicals
Any waterproof, water-resistant, or outdoor-use claim applies only where specifically stated for the individual product.
Product Dimensions and Natural Variations
Measurements and specifications displayed on orvaitoley.com are provided as product references.
Minor variations may occur due to:
Manufacturing processes
Measurement methods
Material characteristics
Product batch differences
Design updates
Products may have slight differences in color tone, finish, texture, or decorative details due to manufacturing and display conditions.
Product Support and Warranty
Certain ORVAITOLEY products may include product support or limited warranty coverage where specifically stated.
Where applicable, warranty coverage, duration, exclusions, and claim procedures will be described on the relevant product page or Product Support & Care information.
Warranty coverage is separate from statutory consumer rights.
Nothing in these warranty terms limits rights that cannot legally be excluded under applicable consumer protection laws.
Personal Use
Products offered through orvaitoley.com are intended primarily for lawful personal, household, or gift use unless otherwise agreed by ORVAITOLEY in writing.
Unauthorized commercial resale may be restricted where reasonably necessary.
Prohibited Activity
You may not use orvaitoley.com or its purchasing systems for:
Fraudulent transactions
Unauthorized payment activity
Abuse of discounts or promotions
Manipulation of checkout systems
Misuse of return or refund procedures
Unauthorized resale where restricted
Interference with website security
Other unlawful or deceptive activities
ORVAITOLEY may take reasonable measures to protect customers, the website, business operations, and payment systems where suspicious activity is identified.
Intellectual Property
Unless otherwise stated, website content including:
ORVAITOLEY branding
Logos
Product descriptions
Images
Graphics
Videos
Website layouts
Design elements
Original written content
is owned by, licensed to, or used with authorization by ORVAITOLEY, Chongqing Yichenji Technology Co., Ltd., or applicable rights holders.
Website content may not be reproduced, distributed, modified, commercially exploited, or otherwise used without appropriate authorization except where permitted by applicable law.
Third-Party Services
ORVAITOLEY may use third-party service providers to support:
Ecommerce infrastructure
Payment processing
Order fulfillment
Shipping and logistics
Customer support
Analytics
Advertising services
Fraud prevention
Website security
Third-party services may operate under their own terms and privacy policies.
ORVAITOLEY is not responsible for independent third-party services that we do not control.
Electronic Communications
By placing an order or contacting us electronically, you agree that ORVAITOLEY may communicate with you electronically where appropriate.
Communications may include:
Order confirmations
Payment notifications
Shipping updates
Tracking information
Customer support responses
Return or refund communications
Security notices
Privacy
Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy.
Disclaimer
To the fullest extent permitted by applicable law, orvaitoley.com and related website services are provided on an "as is" and "as available" basis.
We do not guarantee uninterrupted website availability or that every technical issue will be corrected immediately.
Product images and descriptions are intended to represent products as accurately as reasonably possible, but minor variations may occur.
Limitation of Liability
To the fullest extent permitted by applicable law, ORVAITOLEY and Chongqing Yichenji Technology Co., Ltd. will not be liable for indirect, incidental, special, consequential, or punitive damages arising from purchases, products, transactions, or use of our website where such limitation is permitted by law.
Nothing in these Terms excludes:
Liability that cannot legally be excluded
Mandatory consumer rights
Remedies available under applicable consumer protection laws
Consumer Rights
Depending on your location, you may have statutory consumer rights relating to:
Product conformity
Defective products
Repairs
Replacement
Returns
Refunds
Cancellations
Changes to These Terms
ORVAITOLEY may update these Terms periodically to reflect changes in:
Business operations
Products or collections
Website functionality
Store policies
Legal requirements
Updated versions will be posted on this page.
Contact Us
If you have questions regarding these Terms, an order, an ORVAITOLEY product, or our store policies, please contact us:
Brand: ORVAITOLEY
Website: orvaitoley.com
Legal Entity:
Chongqing Yichenji Technology Co., Ltd.
Registered Address:
No. 951 Yilin Road, Nanquan Street, Banan District, Chongqing, China
Unified Social Credit Code:
91500113MAEEXN091Y
Customer Support Email:
service@orvaitoley.com
orvaitoley.com is operated by Chongqing Yichenji Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.